Call Recording

With the Recording Library module, the calls you record with Avaya’s Voicemail Pro will be automatically cataloged and ready to listen to from within the Cradle to Grave interface.

When a recording is created, Recording Library takes the file and compresses it into an efficient Speex (.spx) file, which is optimized for high quality voice playback.

Recordings like this typically take up 100 KB of file storage per minute. This means that with only 32 GB of storage space, you could record an agent for eight full hours every workday for two years.

Chronicall intelligently matches each recording with the appropriate call and places a small icon next to that call’s data within Cradle to Grave. Clicking on this icon opens an audio player in Cradle to Grave, allowing you to listen to the call instantly. You can also email recordings as .spx or .wav files or simply download them to play later, all without opening any other windows or programs.