Connecting People

Support & Maintenance


Support & Maintenance

If you have an Avaya or Nortel phone system then please contact us at Lantel where we can provide you with a maintenance plan that best manages your business needs.
Lantel offers fixed term maintenance contracts to business providing a guaranteed response time and service level agreement.

Can Lantel Maintain Our System? Lantel will arrange an on-site survey visit to perform a complete audit on the equipment you require maintenance cover for. Once this is complete, we will then discuss with you the best maintenance cover plan that suits your needs

The Benefits of Support and Maintenance Agreement are:

  • Guaranteed response times
  • Remote and when needed on site support
  • Priority service over non-maintenance clients
  • Periodic Preventive Maintenance
  • Reduced cost for additional work
  • Any faulty components will be replaced immediately from our backup stock
  • Escalation paths to Avaya tier 2 and 3 support help desk.

Complete Parts and Labor Warranty

Lantel will immediately replace any failed component under coverage. Lantel guarantees that all of your critical components will be kept in stock at all times.

No End-of-Life or End-of-Support Announcements

We guarantee that we will provide full support on your phone system for the life of our agreement. We will not announce end-of-life or end-of-support without the pressure for you to upgrade.

Tiered Maintenance cover plan options

Tier 1 All hardware & Software Including Handsets 4 Hr Response major faults, 16 Hours minor
Tier 2 All hardware & Software Excluding Handsets 4 Hr Response major faults, 16 Hours minor
Tier 3 Software only 4 Hr Response major faults, 16 Hours minor
Tier 4 Scheduled work only No guaranteed Response time