Connecting People

Phone System Features


Phone System Features

While some requirements are bound to be unique to your business, many aspects of phone system functionality are common to all businesses.

These requirements are satisfied by basic phone system functionality, the features that now have virtually a commodity status with little if any variation between suppliers:

Incoming call management

  • Call forwarding
  • Call transfer
  • Call parking
  • Call holding
  • Camp on (where a call waits for an extension to become free)
  • Call waiting
  • Call pick-up
  • Call recording
  • Do not disturb

Outgoing call management

  • Direct inward dialling (DDI)
  • Speed dialling

Other features

  • Monitoring features (including Caller ID)
  • Reporting features (such as Call Accounting)
  • Voice mail box (and voice mail)
  • User directories
  • Basic conferencing facilities
  • Password-protected security

Advanced phone system functionality consists of the business-specific features that different organisations may or may not require:

Advanced call management

  • Call queuing
  • Hunt groups
  • Call flipping (transfer from a landline to a mobile phone without interruption)
  • Night answering
  • Find me/follow me extension of Call Forwarding

Automated call routing features

  • Automated call attendant
  • Automated call distribution

Application and hardware integration

Allows users to integrate devices (e.g. faxes and mobile phones) with applications such as Microsoft Outlook and customer relationship (CRM) management software.

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